Conflict Management & Resolution

This one-day course will provide you with insights into why conflict occurs, your own conflict management style, how to manage and resolve it.




Workplace conflict between individuals or within a group can be very destructive in so many ways.

This one-day course will provide you with insights into why conflict occurs, your own conflict management style, how to manage and resolve it.

What’s covered

  • The causes of workplace conflict
  • How to recognise the signs of an emerging conflict
  • Managing and resolving conflicts between individuals
  • Managing and resolving team conflict
  • How to identify your conflict management 'style'
  • What questions to ask ... and how
  • How to provide 'non-explosive' feedback
  • Understanding the crucial elements of a constructive discussion
  • How to avoid taking sides and making subjective judgements
  • How to develop deep listening and curiosity skills

Who's it for?

  • CEO's and divisional managers
  • Team leaders
  • Human resources managers
  • Anyone who has to deal with workplace conflict


  • A clear understanding of the nature and causes of workplace conflict
  • A deep insight into your own conflict management style and how to adjust it
  • Practical skills in managing and resolving conflict
  • The acquisition of very useful leadership skills


Christine Wilson

Christine Wilson has been working in the area of adult learning and development for over 20 years. She has worked across the community, university, government and private sectors and with audiences spanning frontline staff to executive leadership teams.

She has a deep passion for enabling thriving workplaces by providing people with a better understanding of their strengths and current limitations. Her workshops are highly interactive and help people break through obstacles to superior, professional performance.

Chris has a Bachelor of Education and accreditation in MBTI, Genos Emotional Intelligence Inventory and Human Synergistics Life Styles Inventory.



09.30 a.m. - 3.30 p.m.


All CBD locations. Specific venue details are provided when you book


$385 ex GST

What you get

  • Lunch and refreshments (dietary requests taken upon booking)
  • Full set of electronic notes
  • Post course support (6 months)



Upcoming dates

New South Wales

There is no active courses right now


PROGRAM OVERVIEW Although we would prefer for it not to exist, Workplace conflict happens … with many unfortunate consequences if left unchecked. This practical and interactive one-day course will equip participants with the skills they need to not only identify workplace conflict and understand why it occurs but also how to manage and resolve workplace (more…)


There is no active courses right now

In-house course enquiry

If you prefer, we can conduct any of our courses specifically for your staff and at your premises. This may prove to be cost-effective and, of course, we can tailor our programs to meet the specific requirements of your organisation and participants.

Call us now for in-house/onsite enquires
1300 212 212

Onsite enquiry